Passport renewal and lost passport reporting can seem complicated! Follow this guide, and even seniors can easily and quickly resolve it. We'll guide you step-by-step, so take your time and follow along.

[Gather Your Documents]

Before you start, gather the following documents. Make sure nothing is missing to avoid unnecessary trips.

  • Passport to be renewed (expired or expiring passport): Only required for renewal.
  • One recent photo: Must be taken against a white background. Tell the photographer it's for a 'passport photo,' and they'll know what to do.
  • Identification: Driver's license, passport (even expired), or government-issued ID.
  • Credit or debit card: Needed to pay the fee.
  • For lost passport reports: Remember as much passport information as possible (passport number, issue date, etc.).

[Step 1: Where to Go?]

You can renew your passport or report a lost passport in two main ways:

  1. Online Application: Apply conveniently from home. Requires a computer or smartphone.
  2. Postal Application: Fill out the form and send it by mail. Good for those who have difficulty using the internet.

Which method should you choose?

  • If you're comfortable using a computer: We recommend applying online. It's faster and easier.
  • If you have difficulty using a computer: We recommend applying by mail. It's even better if someone can help you fill out the form.

Online Application Address: https://www.gov.uk/apply-renew-passport (UK Government Official Website)

If you need help: Visit your nearest Citizens Advice Bureau. They can help you with the online application or filling out the postal application form.

[Step 2: How to Apply?]

2.1 Online Application (Using a Computer or Smartphone)

  1. Visit the Website: Go to the UK government official website address provided above.
  2. Create an Account (if you're a first-time user): Click the 'Create an account' button to create an account. Enter your email address and password, and follow the instructions.
  3. Log In: Once you've created an account, log in with your email address and password.
  4. Select Application Type: Choose the appropriate option: 'Apply for a passport' or 'Renew a passport' (renewal) / 'Report a lost or stolen passport' (lost passport report).
  5. Answer Questions: Answer the questions on the screen honestly. You will be asked for passport information, personal information, etc.
  6. Upload Photo: Upload the passport photo you prepared. There may be a process to check if it meets the photo specifications.
  7. Pay the Fee: Enter your credit or debit card information to pay the fee. The current online renewal fee is ยฃ88.50 (as of April 2026).
  8. Application Complete: Once you have completed all the steps, the application completion screen will appear. Write down your application number. You will need it to check the progress later.

2.2 Postal Application (Filling Out and Mailing the Form)

  1. Get the Application Form: Go to your nearest Post Office and ask for a Passport application form. Be sure to specify whether it's for renewal or a lost passport report.
  2. Fill Out the Application Form: Fill out the application form carefully, without leaving any blanks. Ask for help from people around you or the Citizens Advice Bureau if you have any difficulties.
  3. Attach Photo: Carefully glue the passport photo to the application form.
  4. Prepare Required Documents: Prepare the necessary documents.